Customer Rights
Summary of Customer Rights and Obligations of Passengers
When travelling on company vehicles, passengers must not:
- Place feet on seats
- Smoke, and or spit
- Use offensive language or behave offensively
- Interfere with equipment or damage the bus
- Throw anything in or from the bus
- Drop / leave rubbish in the bus
Passengers can:
- Expect the vehicle to be clean and tidy
- Expect to see the driver’s authority card displayed
- Expect not to be inconvenienced by any luggage or goods within the bus
- Expect the driver to behave in an orderly manner, act with civility and propriety and comply with reasonable requests
- Drink water in the bus
Enquiries and / or complaints relating to services operated by Crowthers Coaches can be made by
contacting the Manager.